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Job Purpose

You are expected to understand, develop, and promote Barton’s overall business objectives and participate with total enthusiasm and commitment to achieve and exceed them. Your primary objective is to protect and maximise the Region’s GP, EBITDA, and Working Capital through diligent management of Sales & Margin, supporting Account Receivables, and driving down E&O, whilst providing world-class customer service across our customer base. This complex role requires day-to-day tactical involvement, as well as strategic vision to support long-term plans.

Key Result Areas

Support Strategic Account Managers and key personnel, enhancing their professional development and preparing them for future leadership roles.

Act as the face of Barton, building strong customer relationships, assessing and validating their needs, and negotiating commercial matters where necessary.

Represent the customer within Barton, working with Production to ensure 100% OTIF for 3rd Party orders and escalating issues as needed.

Be accountable for achieving department targets relating to sales volume, GP, EBITDA, and Working Capital.

Attend exhibitions to promote Barton and identify leads across sectors such as Rail, Defence, Energy, Construction, and Data Centres.

Influence Barton’s position within the industry through leadership and the embodiment of company vision and values.

Collaborate cross-functionally, particularly with Finance, to support departmental financial planning and performance.

Use analytical skills with Business Intelligence to identify areas of loss and opportunity.

Monitor departmental KPIs to identify improvement opportunities.

Develop internal talent and support team growth.

Deliver Barton’s total value proposition effectively at all levels.

Additional Responsibilities

Regular attendance at customer meetings (on-site and virtual); coordinate and attend Business Reviews and circulate minutes.

Support Demand Planning to improve forecast accuracy.

Establish business ownership for supply chain processes and compliance adherence.

Ensure operational consistency in the supply of products to the UK market through robust S&OP processes.

Support best practices in SCM and Inventory Management.

Lead and develop the Supply Chain and Customer Support teams, ensuring talent acquisition and capability development.

Act as a communication channel between customers and internal departments.

Promote cross-functional teamwork and interdepartmental collaboration.

Align customer goals with appropriate solutions.

Drive Share of Wallet growth across customer portfolios.

Support product launches with smooth part introduction and discontinuation.

Maintain HIPO and pipeline tracker.

Ensure customer contracts are compliant and in place.

Keep CRM systems (e.g., HubSpot) up to date.

Additional Duties

Contribute to the UK Management Team and support overall business performance.

Embrace and promote the Optimas THREAD principles.

Knowledge, Skills, and Experience Required

* Strong customer interaction and presentation skills.

* A positive influencer with a results-focused mindset.

* Skilled negotiator with the ability to be assertive when necessary.

* Decisive, accountable, and highly organised.

* Entrepreneurial, financially aware, and numerate.

* Proficient with Microsoft Office and other systems.

* Excellent interpersonal, verbal, written, and presentation skills.

* A collaborative team player who builds strong relationships.

* Effective project management skills; a change agent.

* Proactive problem-solver who anticipates challenges and acts on them