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Join a positive, supportive, and growing telecoms company.

We’re looking for a friendly and proactive Customer Care Representative to join a dynamic telecoms organisation based in Brighouse, and If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal opportunity for you.

What You’ll Be Doing:

* Supporting direct customers and resellers across mobile, fixed line, and data services

* Responding to queries via email and telephone, covering everything from billing to technical support

* Building strong relationships with partners and delivering exceptional service

* Troubleshooting issues and striving for first-time resolution

* Managing orders, faults, billing queries, and hardware requests

* Updating internal systems and overseeing automation processes

What We’re Looking For:

* Excellent communication and customer service skills

* A positive, can-do attitude that shines through every interaction

* Confidence in handling both inbound and outbound calls

* Ability to work efficiently, take ownership, and follow through on tasks

* Previous experience in telecoms is helpful, but not essential

You’ll be supported by in-depth training and ongoing product knowledge, with a strong commitment to upskilling and personal development. Career progression is actively encouraged, and opportunities to grow within the business are plentiful.

Hours: Full-time, Monday to Friday Location: Brighouse