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Customer Care Operative – Derbyshire, Nottinghamshire, Staffordshire & Leicestershire

We’re seeking a versatile and customer-focused trades professional to join our team, working across the North Midlands, including Derbyshire, Nottinghamshire, Staffordshire, and Leicestershire. This role is ideal for someone who enjoys a varied workload, takes pride in their craftsmanship, and delivers a first-rate service to homeowners.

Day-to-Day Responsibilities

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Deliver all repairs and maintenance tasks to a consistently high standard.

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Communicate clearly with customers, keeping them updated as work progresses.

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Take ownership of each job, ensuring it’s completed safely, tidily, and on time.

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Work closely with office-based colleagues to report any recurring or technical issues.

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Organise materials and resources effectively to minimise downtime.

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Keep vehicles, tools, and equipment clean, well-stocked, and ready for use.

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Follow all relevant safety procedures and site requirements.

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Use initiative and experience to resolve issues independently and support the wider team.

What We’re Looking For

Experience & Background

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Skilled in a core trade, with additional experience across other disciplines.

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Previous work in property maintenance, housebuilding, or customer aftercare preferred.

Key Skills

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Strong practical knowledge of building standards and repair methods.

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Confident diagnosing and fixing issues with minimal disruption.

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Excellent communication and organisation skills.

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Capable of managing time effectively across multiple locations.

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Familiar with NHBC or similar residential build standards.

Personal Qualities

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Professional, approachable, and respectful in customers’ homes.

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Takes pride in leaving every job clean, safe, and finished to a high quality.

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Positive attitude with the ability to work independently or as part of a team.

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Self-motivated, dependable, and proactive in finding solutions