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Ref: 0009 EE4A / 1

Location: Bury (BL9)

Hybrid: Yes – flexible & to be discussed at interview.

Hours: Monday to Friday 9am-5pm (37.5hrs per week)

Pay: £20.00ph paid weekly via umbrella

Duration: Ongoing Contract – Long Term

Duties

To schedule works orders in-line with repairs priorities ensuring agreed targets are met through effective work distribution and scheduling, taking corrective, timely action where necessary when rearranging appointments.

To raise works orders and allocate jobs to operatives, sub-contractors and partners, ensuring good performance is maintained at all times.

Monitoring changes to the workload and available resources in real time to identify and implement effective action to ensure work is completed on time.

To provide advice & support to Customer Contact Centre Advisors, tenants and other service users regarding diagnosis of repairs, which contractor to use, utilising operative availability in diaries and correct time allocation.

Contacting customers to book in the repair appointment once parts are in stock and managing customer expectations.

Person Specification

Previous experience of scheduling & planning repairs work

Experience of communicating with Tenants by telephone

Experience of liaising with repairs operatives

Previous experience using QL System (Housing Management System)