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Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

* Acting as the first point of contact for IT support requests via phone, email, and ticketing systems

* Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users

* Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications

* Managing Active Directory tasks such as user account creation, password resets, and permissions

* Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals

* Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication

* Assisting with basic network troubleshooting and connectivity issues

* Documenting solutions and contributing to the IT knowledge base for future support

* Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

* Previous experience in a Help Desk, Service Desk, or IT Support role

* Strong knowledge of Windows OS and Microsoft 365 Administration

* Experience with Active Directory (user management, password resets, group policies)

* Ability to troubleshoot hardware, software, and basic network issues

* Excellent communication skills, with the ability to support both technical and non-technical users

* Experience using ticketing systems and following ITIL-based service desk processes

* A proactive and customer-focused approach to problem-solving

Desirable but not essential:

* Experience with Microsoft Azure or cloud-based IT support

* Knowledge of ITIL principles or certifications

What’s In It for You?

* Ongoing professional development and training

* Annual performance-based bonus

* Free on-site parking

* Competitive company pension scheme

* Opportunities to gain certifications