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Account Executive

Location: Sheffield (Hybrid working available)
Salary: £26k-£28k
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm
Work Location: Hybrid – office based in Sheffield with flexibility to work from home
Permanent / Full-time

Remarkable Jobs are hiring on behalf of a fast-growing, customer-focused organisation seeking a motivated and ambitious Account Executive to join their expanding team.

This Account Executive role plays a key part in delivering outstanding service to clients and customers. You will act as the main link between customers and internal teams, using strong organisational and communication skills to manage accounts, resolve queries, and support long-term client relationships.

Account Executive Role:

As an Account Executive, you will work closely with internal departments to support day-to-day account activity, ensuring service levels are met and clients receive a consistently high standard of support. This is a varied, fast-paced role suited to someone proactive, organised, and client-focused.

Account Executive Key Responsibilities:

Customer & Account Support

Manage day-to-day customer enquiries and administrative tasks in line with SLAs

Handle cancellations, exemptions, permits, enquiries, and general account administration

Maintain accurate, up-to-date client records and documentation

Account & Relationship Management

Support Account Managers and Key Account Managers in maintaining and developing client relationships

Act as a point of contact for internal and external stakeholders to ensure smooth communication

Provide cover and account support during colleague absence

Operational Excellence

Manage competing priorities and deadlines in a fast-paced environment

Escalate issues appropriately and follow through to resolution

Contribute ideas to improve customer experience, processes, and service delivery

Reporting & Accountability

Deliver work with accuracy, professionalism, and reliability

Support reporting on account performance, service delivery, and client satisfaction

Uphold high standards of compliance and operational excellence

What They Are Looking For:

Essential:

Previous experience in an Account Executive, Customer Service, or Client Support role

Strong administrative and organisational skills with excellent attention to detail

Confident communicator with strong written and verbal skills

Proactive, professional, and solutions-focused attitude

Good working knowledge of Microsoft Office and digital systems

Desirable:

Understanding of sales or account management principles

Experience working in a fast-paced, service-led environment

Account Executive Key Attributes:

Highly organised and methodical

Positive, can-do mindset

Strong time management and problem-solving skills

Team player with a customer-first approach

Resilient and adaptable

Benefits:

25 days holiday plus Bank Holidays (increasing with service)

Pension scheme

Corporate eyecare

Regular incentives and social events

Pool car available for business use (full UK driving licence required)