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Service Advisor
Our Client - Bristol

Do you excel at customer service?
If so, you could be just who Our Client is looking for!

We're currently seeking a Service Advisor for a busy Bristol branch.

This role serves as the liaison between customers and service technicians and acts as the face of the business when customers visit for service or repair. Responsibilities include greeting customers, listening to their concerns, scheduling appointments, estimating costs, and conducting inspections. Service Advisors work closely with customers to understand vehicle issues, determine repair timelines, and communicate effectively with technicians to ensure accurate repair descriptions are conveyed.

Duties will include:

Communicating with customers regarding their vehicle needs

Maintaining positive relationships with customers to ensure repeat business

Using online bookings, phone calls, and in-person interactions to schedule appointments, vehicle drop-offs, and pick-ups, using in-house and manufacturer systems

Keeping customers updated about the status of their vehicle in the workshop

Liaising with technician colleagues to ensure vehicles are ready on time

About You:

An active listener and excellent communicator

Positive, customer-focused attitude

Takes ownership of the role

Derives job satisfaction from delivering excellent service

Comfortable working to deadlines

Holds a full UK driving licence

If you have Service Advisor experience, that's a plus-but Our Client is also open to candidates with a strong background in customer service and the right attitude.

Salary, Hours and Benefits:

Set rota including some Saturday mornings (approx. 47.5 hours per week)

Basic salary of £28,500-£30,000 plus bonuses

31 days holiday per year (including Bank Holidays)

Benefits platform with employee support programme

Discounted rates on vehicle parts and servicing

Opportunities for training and career progression

Contributory pension scheme for eligible staff

Life insurance (2x salary)

Why Join Our Client?

Our Client is an independent, family-owned car dealership. The company's core value-"our people are at the heart of our success"-is evident in its track record, having won the AM Dealer Group of the Year award six years running.

With a strong commitment to service quality and employee development, Our Client has earned a stellar reputation built on years of dedication and hard work.

They believe in growing their own talent, promoting from within, and offering extensive training and development opportunities. The company values diversity and recruits individuals from a wide range of backgrounds, knowing that a variety of perspectives makes the business stronger.

Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit.

INDAUT