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Customer Service Administrator

Murdock Rd, MiddlesbroughSalary: £12.50 per hour - Mon-Fri 8-5 Office based

Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance

About the Role

We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Key Responsibilities

Respond to customer enquiries via phone, email, and occasionally in person
Process and manage sales orders, including data entry into internal systems.
Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
Manage customer account setup and pricing updates
Handle billing queries and provide timely resolutions to customer concerns.
Take customer payments (cash and card), ensuring secure and accurate processing.
Maintain accurate records of transactions and assist in reconciling daily banking.
Monitor customer cylinder usage and update holdings where required.
Support sales and operations teams by providing administrative and customer insight.
Identify opportunities to refer customers to the sales team for value-added services.
Maintain a working knowledge of products and services to support customer needs.
Build and maintain strong long-term relationships with customers and agents.
Make proactive outbound contact to selected customers to offer support and resolve queries.
Support stock control through data accuracy and stock system updates.
Escalate complex queries appropriately, ensuring customer issues are followed through.What We're Looking For

Proven experience in a customer service or administrative role.
Confident communication skills across phone, email, and face-to-face interactions.
A strong focus on accuracy, organisation, and attention to detail.
Ability to multitask and manage workload in a fast-paced environment.
Experience with invoicing, billing systems, or order processing is highly desirable.
Confident handling payments and using point-of-sale or similar systems.
A proactive and positive approach to customer service and problem solving.
Willingness to learn about our products, services, and industry standards. If this is something that you'd be interested in please apply with your updated CV.

Randstad Business Support is acting as an Employment Business in relation to this vacancy