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Job Title: Telephony Engineer

Location: London
Contract Type: Full-Time (5 days per week, approx. 228 days per year)
Working Pattern: Standard business hours with flexibility for out-of-hours work
On-Call Requirement: Participation in an on-call rota for out-of-hours support

About the Role

We are seeking a highly skilled and experienced Telephony Engineer to join our team. This is a critical role responsible for managing and supporting complex, important telephony systems, including switchboards and call distribution platforms. The successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users.

Key Responsibilities

Incident & Service Management: Handle daily telephony queue, resolving incidents, service requests, and general queries.
Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
Collaboration: Work closely with clients and third-party vendors to maintain high service standards.
Service Improvement: Identify and implement opportunities for process and risk mitigation improvements.
Provisioning & Support: Manage the setup, maintenance, and cessation of telephony services.
Mailbox & Resolver Group Management: Oversee shared mailbox and resolver group activities using Service Management tools.
Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.Out-of-Hours & On-Call

Planned Maintenance: Occasional work outside normal hours to manage downtime and outages.
Public/Bank Holidays: Support may be required during non-standard working days.
On-Call Rota: Respond to urgent support calls as part of an on-call schedule.

What We're Looking For

Several years of experience managing complex telephony systems.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and stakeholder management abilities.
Professional approach with a commitment to service excellence.
These contract roles will require you to conduct security clearance prior to assignment

Guidant Global is acting as an Employment Business in relation to this vacancy