Login to Apply

1st Line IT Desk Support Engineer

? Ledbury | ? £25,000 - £30,000 Basic | ? Monday to Friday, Full-Time

Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury. This is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career.

Key Responsibilities

Provide 1st line technical support to internal users via phone, email, and remote tools.
Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.
Log, track, and manage support tickets using the internal ITSM/ticketing system.
Escalate unresolved issues to 2nd/3rd line support teams as needed.
Assist with user account management (Active Directory, Microsoft 365).
Support device setup, configuration, and deployment (laptops, desktops, mobile devices).
Maintain accurate documentation of issues, fixes, and procedures.
Deliver excellent customer service and communicate technical information clearly to non-technical users.

Requirements

Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred).
Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
Familiarity with Active Directory, Exchange, and remote support tools (e.g., TeamViewer, AnyDesk).
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills-comfortable supporting users at all levels.
Ability to work independently and manage multiple tasks effectively.
A proactive attitude and willingness to learn and grow within the role.

Desirable (Not Essential)

Experience with ITIL-based environments.
Exposure to Microsoft Intune, Azure AD, or ticketing systems like Freshdesk or ServiceNow.
Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals).

What's in It for You?

Competitive salary of £25,000 - £30,000, depending on experience.
Monday to Friday working hours - no weekends!
Supportive team environment with opportunities for training and development.
A chance to work in a dynamic and growing organisation where your input is valued.Ready to take the next step in your IT career?
Apply now and become part of a team that values innovation, collaboration, and exceptional service