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A growing specialist business within the traditional sash window repair, restoration and replacement sector is looking to hire an Internal Sales & Sales Coordination Executive.

Demand is strong, with a high volume of inbound enquiries generated through digital marketing, alongside increasing commercial and heritage-led opportunities. This role is central to controlling enquiries, qualifying leads correctly, converting opportunities efficiently, and developing outbound commercial relationships.

This is a key operational and sales hire in a young, ambitious business with significant growth potential.

The Role

This is a hands-on internal sales role combining inbound enquiry handling, remote selling, outbound commercial activity, and sales coordination.

You will take ownership of enquiries from first contact through to conversion or handover, ensuring every opportunity is handled correctly and followed through.

Speed, accuracy, confidence and ownership are essential.

Key Responsibilities

Inbound Enquiry Handling & Appointment Booking

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Answer inbound calls and respond to website enquiries promptly

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Qualify all enquiries accurately at first contact

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For enquiries involving 3 or more windows:

Qualify only

Book appointments for field sales staff

Follow defined booking rules with no discretion to override

Ensure visits are booked accurately and efficiently

Remote Internal Sales – Smaller or Distant Works

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Handle enquiries involving:

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1–2 windows, or

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3-window enquiries located over 150 miles away

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Request photographs via WhatsApp (internal, external, close-up and distance shots)

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Assess scope of works remotely

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Sell repair or renewal solutions over the phone

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Close deals without site visits where appropriate

Outbound & Commercial Internal Sales:

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Carry out proactive outbound calling to:

Architects

Developers

Commercial and heritage-focused organisations

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Build relationships and generate new commercial opportunities

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Qualify projects and pass suitable opportunities to senior sales or management

Sales Coordination & Pipeline Control:

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Coordinate engineer surveys, site reports, pricing and proposals

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Chase actions and resolve delays quickly

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Maintain clear visibility of the sales pipeline and next actions

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Escalate issues where service levels or timelines are at risk

What Success Looks Like:

Fast response times to all inbound enquiries

Correct qualification and routing of every lead

Strong conversion of 1–2 window enquiries through internal sales

Efficient use of sales team time

A growing outbound and commercial pipeline

Engineers focused on delivery, not sales administration

The Ideal Candidate:

This role will suit someone who is:

Commercially sharp and confident on the phone

Highly organised and detail-driven

Comfortable pushing for decisions and outcomes

Calm under pressure and decisive

Motivated by performance and earning potential

Comfortable operating in a business where structure is still being built

You must be willing to take ownership and enforce process, not simply support it.

Background & Experience

Strong candidates may come from:

Sash window, glazing or heritage joinery businesses

Home improvement or retrofit sales environments

Construction or building services internal sales roles

Survey-led or technically informed sales processes

What’s on Offer

£32,000 – £40,000 basic salary (depending on experience)

Performance-led commission structure

Strong existing inbound demand

Clear authority within the sales process

Direct access to decision-makers

Long-term progression and leadership potential

*** Do not Delay - APPLY NOW