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Customer Service Administrator

Location: Ashbourne, Derbyshire
Contract: Temporary, 3–6 months
Hours: Full-time – 40 hours per week - days
Salary: £12.75 per hour

About the Role

We’re looking for an organised and proactive Customer Service Administrator to join our client’s manufacturing business on a temporary 3–6 month contract. This is a key support role during our busiest time of year, helping to ensure that their customers and production teams receive a seamless service.

You’ll be working in a fast-paced environment, managing orders, handling customer enquiries, and supporting the wider operations team — so resilience, accuracy, and a calm approach under pressure are essential.

Key Responsibilities

* Handling inbound customer calls and providing professional, timely support

* Managing and responding to queries from a shared email inbox

* Processing sales orders accurately and ensuring production teams are updated

* Preparing and issuing invoices for third-party suppliers

* Liaising with internal departments such as production, dispatch, and accounts

* Assisting the wider customer service and administration team where required

About You

* Previous experience in a customer service or administrative role, ideally within a manufacturing or industrial environment

* Excellent communication skills with a professional telephone manner

* Strong attention to detail and accuracy when processing data and orders

* Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems desirable

* Resilient, adaptable, and able to work effectively during busy periods

Why Join Us?

* Join a well-established manufacturing business during an exciting, high-demand season

* Supportive team environment with hands-on training provided

* Gain valuable experience in a fast-moving operational setting which could potentially lead on to further things.

If you’re a motivated team player who enjoys delivering great customer service and thrives under pressure, we’d love to hear from you!

Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support