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We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.
MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
1st Line IT Support Technician – main responsibilities:
* To manage all incidents and customer requests from receipt to resolution and closure
* To ensure service level agreement standards are met
* To promptly complete any admin paperwork and documentation
* Keep accurate records of all site information using IT Service Management tools
* Promote best practices and adhere to change control process
* Accurately plan and organise a working week
* Review scorecard weekly with Team Lead
1st Line IT Support Technician – skills & experience:
* Minimum of 6+ months of experience in an IT Support role
* Experience in using Windows Server/Active Directory
* Experience in using Office 365 Admin
* Exposure to Cloud support (desirable)
* Experience working with SLA’s
* Able to effectively manage multiple priorities
* Exceptional customer service skills
* Experience in a customer-facing role
Some highlights of working with my client:
* Personalised training platform
* Skills assessment and personalised progression plans
* Microsoft Gold Partner and Google Partner
* Microsoft and Google training courses, accreditations and exams
* One-to-One training
* Company healthcare available
* Monthly performance-related incentives – including additional holiday days and vouchers
* Social & team building activities