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Customer Service Executive

Location : Stamford

Salary : £25000

Hours : Monday - Friday 08:45 - 17:30

Customer Service Executive

* Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.

* Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.

* Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.

* Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.

* Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.

* Ensure venue options align with the client’s budget, providing cost-effective options.

* Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.

* Create detailed venue proposals, including recommendations and any considerations for the client when needed.

* Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.

* Advise on and incorporate sustainable venue options and practices, aligning with clients’environmental goals.

* Maintain thorough records of all venue-related communications, contracts, and decisions,ensuring transparency and easy reference.

* Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.

* Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise

Key skills

* Good levels of written and spoken English

* Excellent customer service skills with good negotiation skills

* Able to self-manage

* Flexible and comfortable with fast paced change

* Excellent organisation and time management skills

* Able to work under own initiative and under pressure

* Unafraid of new challenges