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Senior Freight Forwarder

Location: Chelmsford
Salary: £30,000 - £45,000 per annum (Depending on Experience)
Full-time | Permanent

Experienced in freight forwarding? Ready to step into a client-facing role where you own the process end to end?
We’re seeking a confident and capable Senior Freigh Forwarder to join a dynamic and growing logistics business. You’ll be the main point of contact for key clients, managing multimodal shipments and ensuring seamless delivery from booking to final mile.

Key Responsibilities:

* Manage full cycle of shipments via road, sea, and air

* Coordinate with agents, co-loaders, hauliers, airlines, and internal teams

* Input and maintain accurate job data in freight software systems

* Provide clients with proactive shipment updates at key milestones

* Work closely with in-house customs team on clearances and duty/VAT invoicing

* Negotiate haulage rates and confirm deliveries

* Prepare costings, raise invoices, and close jobs accurately

* Resolve any supplier invoice or operational queries

* Collect necessary documentation before release of cargo

* Ensure payment received for COD/Non-credit clients before delivery

What You'll Need:

* 5+ years’ experience in freight forwarding / operations

* Good understanding of customs procedures

* Strong communication skills and a proactive, client-focused approach

* Familiarity with MULTIFREIGHT software is a bonus

* Confident using Microsoft Office (Word, Excel, Outlook)

* Able to work both independently and as part of a team

* Highly organised, with strong attention to detail

What's on Offer:

* Salary: £30,000 - £45,000 (DOE)

* 23 days holiday + bank holidays

* Pension scheme

* Flexible working hours to support global time zones

* 5 days office based / Hybrid working available post-probation by arrangement

* Paperless, tech-enabled working environment

* Supportive team culture with ongoing training & development

This is a great opportunity for a freight forwarder who wants to build strong client relationships while staying hands-on in operations.

If you’re ready to make the move, apply now and we’ll be in touch.

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