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Operations Manager

Sidcup, Kent | Full-time | Office-based | Monday-Friday, 8:00am-5:30pm

We are seeking an experienced and commercially minded Operations Manager to become a central figure within the business - someone who wants to take ownership, lead from the front, and help drive the company forward.

Experience within the electrical wholesale industry would be beneficial

Understanding of commercial electrical supply chains

Experience managing internal sales teams

The Role

This is a senior, hands-on office leadership position with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.

You will play a key role in strengthening internal systems, improving efficiencies, and supporting sales growth.

Key Responsibilities

1. Head of Internal Telesales

Oversee and lead the internal telesales function

Manage quotations, orders, purchasing, and invoicing processes

Ensure pricing accuracy and margin control

Maintain high levels of customer service and response times

Monitor order processing from enquiry through to fulfilment

2. Account Management

Maintain and develop key customer relationships

Ensure commercial terms are adhered to

Identify opportunities for repeat business and upselling

Support proactive client communication

3. Supplier Management

Develop and manage supplier relationships

Negotiate pricing, rebates, and commercial agreements

Monitor supplier performance, delivery times, and product availability

Review and optimise buying strategy

4. Sales & Leadership Support

Provide structured support to the Head of Sales

Assist with pipeline visibility and sales performance tracking

Support strategic sales initiatives and account development

5. Department Oversight

Monitor Accounts Department workflow and reporting

Ensure accurate invoicing, credit control, and ledger management

Oversee Delivery Department coordination and logistics performance

Improve internal communication between sales, accounts, and logistics

6. Business Growth & Development

Work with Directors to develop:

Buying guides

Product catalogues

Marketing brochures

Website improvements

Identify operational efficiencies

Implement process improvements

Contribute to long-term business growth strategy

Skills & Experience Required

Essential:

Previous management experience

Strong organisational and leadership skills

Excellent commercial awareness

High attention to detail

Strong Excel and Word capability

Experience using Sage Accounts or similar ERP/accounting systems

Confident communicator with both customers and suppliers

Desirable:

Experience within the electrical wholesale industry

Understanding of commercial electrical supply chains

Experience managing internal sales teams

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