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Customer Service Advisor | Manchester City Centre | Sportswear Brand | £25,000 - £28,000 DOE + Benefits

Join a Fast-Paced Brand at the Heart of Sports Fashion

Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester.

You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!

Customer Service Advisor Benefits:

Free on-site parking

Access to the on-site gym

Staff discount on all products

Regular team socials & staff events

Free drinks and refreshments throughout the day

23 days annual leave + 8 bank holidays

Be part of a fast-growing brand with big plans for 2025

Customer Service Advisor Responsibilities:

Be the friendly, professional first point of contact for customer enquiries

Respond to queries via email, social media, and live chat using the CRM platform

Resolve customer complaints with empathy and efficiency

Track and manage delivery updates in collaboration with courier partners

Assist with returns and ensure internal teams are aligned on customer needs

Handle customer chargebacks where required

Maintain a high standard of communication and customer satisfaction across all channels

Working Hours:

Monday to Friday - 9:00am to 5:00pm

What We're Looking For:

Experience in a customer service role - ideally in fashion or e-commerce

Excellent written and verbal communication skills

Strong attention to detail (especially spelling and grammar)

Organised, reliable, and able to multitask in a fast-paced environment

Comfortable using Microsoft Office (Word, Excel, Outlook)

Confident building rapport and handling sensitive customer concerns

Passion for great service and a genuine interest in our products

If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.

Apply now and take the next step in your customer service career!

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