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2nd Line Support Engineer

* Bodmin, Cornwall (+ Hybrid Working 2 days from home)

* c£32,500 per year

* Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)

Skills and Experience:

* 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential

* Experience working for an MSP is essential

* Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)

* VMWare/Hyper-V knowledge

* Working within an ITIL environment, preferably holding a current qualification

* Technical qualifications such as CompTIA+, Network+ would be advantageous

* Experience of Agile methodologies would an advantage

* Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)

* Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)

* Experience with onsite/offsite backup products and storage (including cloud storage)

* Ability to work under pressure and manage multiple projects

* Excellent customer service skills

* A full driving licence (access to a vehicle is not required, but beneficial)

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.

Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.

Applications:

Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans??