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Job Title: Compliance and Complaints Manager
Location: Kings Lynn
Hours: Full-time (flexible hours considered)
Pay: £20 per hour via umbrella company or £17 per hour PAYE

About the Role:
We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered.

Role Overview:
As a Compliance and Complaints Manager, you will be responsible for:

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Managing and investigating patient complaints in line with NHS procedures.

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Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards.

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Advising the practice team on compliance matters and best practices.

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Maintaining accurate records of complaints and compliance issues and preparing reports for management.

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Supporting continuous improvement in patient care and practice governance.

Requirements:

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Experience working within an NHS setting.

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Proven experience in handling complaints within primary care.

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Basic knowledge of CQC requirements.

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Strong organizational, communication, and problem-solving skills.

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Ability to work independently and as part of a team.

If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you