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We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred.

The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise.

The Role
·Act as the main point of contact for residents during retrofit and major works projects
·Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households
·Ensure that residents are kept well-informed through written communications, meetings and on-site engagement
·Produce newsletters, social media updates, and consultation material where needed
·Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised
·Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents
·Maintain accurate records of contact, access arrangements and resident preferences
·Provide feedback to project managers on recurring issues or risks arising from engagement

Key Requirements
·Experience in a resident-facing or customer service role within a housing, property or construction environment
·Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences
·Strong organisational skills, able to manage appointments and site visits across multiple projects
·Ability to work both independently and collaboratively within a wider project team
·Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential
·Experience of working within local authority or social housing settings is an advantage

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us