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Experienced Customer Relations Manager – Studley

Start date: ASAP

Salary: Starting at £40k + bonus

Location: Studley / Warwickshire - on site

Duration: Full time / Permanent

Are you ready to be part of something truly special?

Willo Recruitment is excited to be recruiting for a Customer Relations Manager on behalf of a highly respected care provider opening a brand-new, purpose-built care home in Studley, Warwickshire. This is more than just a job - it’s a rare opportunity to be at the forefront of a new chapter in care.

This new home will join a well-established family of care homes known for their commitment to excellence, compassion, and community connection. With a long-standing reputation across the West Midlands, this provider is now expanding into Studley and they’re looking for someone passionate to help set the tone from day one.

Your Role: Shaping First Impressions and Lasting Relationships

As the Customer Relations Manager, you’ll be the first point of contact for prospective residents and their families. You’ll lead the customer journey from the ground up guiding enquiries, building trust, and creating a warm, welcoming environment before the doors even open.

This is your chance to influence culture, create community connections, and drive occupancy in a brand-new setting. You’ll work closely with the senior team, marketing, and care staff to deliver a five-star experience right from the start.

What You’ll Be Doing:

* Lead and manage the full admissions and sales process
From initial contact to move-in, you’ll provide a smooth, reassuring, and supportive experience.

* Build strong, lasting relationships
Act as a trusted guide for families and residents, ensuring their journey into care is compassionate and positive.

* Promote the home within the local community
Collaborate on outreach, events, and marketing efforts to raise awareness and establish a presence in Studley.

* Create an exceptional customer experience
Help shape a service culture rooted in care, dignity, and attentiveness—starting from day one.

* Track, report, and follow-up on all enquiries
Use CRM and internal systems to manage leads, communications, and progress updates efficiently.

Who We’re Looking For

This role is ideal for someone who is proactive, people-focused, and excited by the idea of launching something new. You’ll be a confident communicator with experience in care or customer relations—and you’ll bring warmth, professionalism, and passion to every interaction.

* Experience in a care setting or healthcare admissions – essential

* Background in customer service, sales, or relationship management

* Strong interpersonal and communication skills

* Organised, compassionate, and self-motivated

* Keen to make a meaningful impact in a brand-new care environment

What’s on Offer

* Competitive salary, based on experience

* Generous bonus scheme linked to performance

* A rare opportunity to shape a new care home from day one

* Supportive leadership and a values-driven culture

* Career development within a growing care group

If you’re looking for a meaningful role where you can make your mark and be part of something from the very beginning, apply today. Be the first to welcome the community to this exceptional new home.

Willo Recruitment – Connecting dedicated professionals with life-changing careers in care