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Customer Service Advisor – Entry Level (Graduate Role)

Location: Guildford – Fully Office Based

Employment Type: Full-Time, Permanent

Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.

Key Responsibilities:

* Deliver a high standard of customer service to a portfolio of retail and wholesale clients

* Accurately process sales orders and provide timely updates to customers

* Manage and resolve claims, ensuring timely closure

* Take ownership of key accounts, ensuring clear communication and service excellence

* Analyse and report on claims data monthly to support KPI targets

* Track stock levels and prompt orders to prevent shortages

What We’re Looking For:

* A recent graduate with a BSc degree in any field

* Strong communication and interpersonal skills

* Excellent attention to detail and organisational abilities

* Comfortable working with computer systems

* A proactive mindset with a willingness to learn and grow

Why Apply?

* Supportive team environment with full training provided

* Opportunity to develop core business and customer service skills

* Convenient Guildford location with excellent transport links

* Great long term progression opportunities

Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.

Key Words:

Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis