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Service Desk Analyst

Location: Hybrid

Salary: £26,137.50 per annum

Full-Time

Ready to bring your tech skills to the heart of Buzz Bingo ?

We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you’ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!

Why Buzz Bingo? Because We Look After Our People

We don’t just offer a job, we offer a career in a business that’s always moving forward.

Here’s what you’ll enjoy:

(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

Buzz Brights Apprenticeships 

Buzz Brilliance Awards – Employee Recognition Scheme

Buzz Learning, our digital learning platform with access to 100s of online courses

Access to Trained Mental Health Advocates for advice on your mental wellbeing

5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)

Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)

Staff discount 50% off bingo tickets, food & soft drinks

Refer a Friend Scheme

Life Assurance

Pension Scheme

What You’ll Be Doing

As the first point of contact for IT support across our clubs, digital teams, and support centre, you’ll play a key role in keeping our business running smoothly. You’ll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.

Your day-to-day will include:

Providing 1st Line IT support via phone, email, and in person

Logging and managing incidents using our ITSM tool (ServiceNow)

Troubleshooting and resolving issues—or escalating when needed

Collaborating with internal teams to meet IT needs

Maintaining accurate records and delivering excellent service

Where You Fit In

You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We’ll give you the tools and training to grow your skills and make a real impact.

What We’re Looking For

We’re after someone who’s:

Customer-focused with great communication skills

Detail-oriented and process-driven

Eager to learn and grow in a fast-paced environment

Experienced in IT support (bonus points for ITIL knowledge!)

Tech skills that’ll help you shine:

Active Directory, MS Exchange, Windows Server

Desktop support (laptops, desktops, tills)

ITSM tools (ServiceNow preferred)

Incident management and troubleshooting

Nice to have:

ITIL v3 or v4 Foundation

MCP Certification

Why Buzz Bingo?

We’re more than just bingo. We’re a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.

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