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Automotive Service Advisor
Location: Dunderhall, Dalkeith, EH22 1QX
Salary: £28,000 – £32,000 per annum, DOE (Negotiable)
Contract: Full-Time, Permanent
Hours: Monday to Friday, 8:30 AM – 5:30 PM
Join a Busy, Friendly Garage That Values Administrative Excellence and Customer Service!
We’re looking for an Automotive Service Advisor to be the friendly face and organised heart of our busy, family-run garage in, Dalkeith! You will not just be another number we will value you as a member of our team and welcome your input to help grow our business.
This role is for someone with a prior knowledge and understanding of vehicles including repairs which is es-sential for the role and we encourage anyone with the relevant experience to apply!
Are you a skilled administrator with a passion for great customer service Do you thrive in a fast-paced, dynamic environment where no two days are the same
Strong admin skills and a professional, customer-first attitude are what really count. If you’re confident using software, comfortable with multitasking, and ready to learn, we want to hear from you.
Why Join Us
• Competitive Salary: £28,000 – £32,000 DOE (negotiable for the right person)
• 28 Days Holiday (including public holidays)
• Private Medical Healthcare (optional)
• Workplace Pension Scheme (NEST)
• Supportive and Friendly Working Environment
• Annual Performance based Bonus
• Full Training Provided on Garage Systems and Automotive Processes
• Employee Discount
• On site Parking
• No weekends – keep your Saturdays and Sundays for yourself & your family
The Role – Automotive Service Advisor
You’ll be the first point of contact for customers, managing incoming queries, creating estimates, handling admin duties, and keeping things running smoothly behind the scenes. This is an exciting opportunity for someone who enjoys variety, thrives under pressure, and takes pride in providing top-tier service.
Key Responsibilities:
• Welcome customers and visitors in a warm, professional manner
• Answer and direct calls with excellent phone etiquette
• Manage bookings, appointments, and job allocations using garage software
• Create and manage customer estimates
• Book service, repair work and MOT’s
• Keep customers fully informed of progress and advise of extra work needed
• Support invoicing, record keeping and basic financial administration tasks
• Maintain accurate records and service updates for customers
• Liaise with the workshop team to support a smooth handover of information
• Perform data entry, filing, and general office duties to keep everything organised
• Keep the reception area presentable and customer-ready
About You – Skills & Experience:
• Previous experience in the motor trade with a knowledge of vehicles and parts.
• Strong administrative background – ideally in a fast-paced or customer-facing environment
• Excellent customer service skills with a confident, professional manner
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organisational skills with attention to detail and accuracy in documentation
• Good typing speed and confidence with software systems – experience with online garage platforms is a plus
• Team player with a proactive, positive attitude
Apply Today
If you’re ready to bring your admin skills and customer care experience to a friendly and growing garage where you’ll be supported to learn and progress — we’d love to hear from you.
Apply now with your CV and take the first step toward joining our passionate and professional team.
No agencies please