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The Customer Service Specialist will support clients by providing exceptional service and resolving queries efficiently. This role is based in Lancing and requires a proactive approach to ensure customer satisfaction.

Client Details

This small-sized organisation offers specialised products and services to its clients. They are known for their professional approach and commitment to quality, fostering a collaborative and focused work environment.

Description

Respond to customer inquiries via phone, email, and other communication channels.
Process orders and ensure accurate data entry into the system.
Collaborate with internal departments to resolve customer issues promptly.
Provide product and service information to clients.
Monitor customer accounts and follow up on outstanding queries.
Maintain accurate and up-to-date records of customer interactions.
Identify opportunities to improve customer service processes.
Support the team with additional administrative tasks as required.Profile

A successful Customer Service Specialist should have:

Previous experience in a customer service or client-facing role.
Excellent communication and interpersonal skills.
A proactive and problem-solving mindset.
Strong organisational skills and attention to detail.
Familiarity with CRM systems or similar software is advantageous.

Job Offer

£25,000 per annum.
Permanent role with opportunities for career development.
Generous holiday allowance and workplace benefits.
Supportive and professional work environment in Lancing.If you are ready to take on this rewarding role, apply now to become a valued Customer Service Specialist