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Administrator – 12-Month Fixed Term Contract
Location: Lowestoft
Employment Type: Full-time, 37.5 hours per week
Contract Duration: 12-month maternity cover
Salary: Negotiable
  
Hales Group is pleased to be recruiting on behalf of our client for an Administrator to join their team in Lowestoft. This full-time role offers a dynamic and engaging opportunity to support both customers and internal teams, ensuring the smooth delivery of services and exceptional client care.
  
Key Responsibilities

Act as the first point of contact for customers, delivering a high standard of service and support.
Manage sales orders, coordinate delivery schedules, resolve technical queries, and assist the sales team.
Maintain up-to-date product knowledge and accurately input data into the CRM system.
Process orders received via email and telephone.
Perform general administrative duties including scanning, archiving, and filing.   
Person Specification

Demonstrated business and commercial acumen within a customer service environment.
Minimum GCSE qualifications (Grade C or above) in English and Maths.
Experience in UK-based internal account management.
Proficiency in Microsoft Office applications and CRM systems.
Strong verbal and written communication skills.
A customer-focused approach with the ability to manage multiple tasks effectively.
Reliable, proactive, and team-oriented.   
Working Hours

37.5 hours per week on a two-week rotating schedule:
Week 1: 9:30 AM – 5:30 PM
Week 2: 8:00 AM – 4:00 PM   
Why Work Through Hales Group?
At Hales Group, we treat candidates as our customers. Our experienced consultants, based in Lowestoft for many years, are committed to finding the right job solution for you. We’re here to support your career journey every step of the way.
  
Hales Group Ltd collects and retains applicant information to monitor recruitment processes, ensure equal opportunities compliance, and share future job opportunities. If you prefer not to be contacted, please reach out to your local branch