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Role: Senior IT Field Delivery Engineer

Location: Bracknell

Role Purpose:

This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance, or willingness to apply, will be required for this role.

Key Responsibilities:

To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals

To perform desk-side support to our client as requested

Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines

Assist other engineers in the delivery of service to our customers

Cover site roles where required due to planned or unplanned absence

Achieve KPI target of 5 visits/fixes per day

Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements

Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates

Carry out any other reasonable request from line management

Be able to complete customer rebuilds and configuration to desk

Will carry out AV repairs and printer repairs

Will be able to carry out IMAC projects with little supervision

Participate in 24/7 coverage via a rota system

Act as mentor to Grades 1 through 3 Engineers

May be expected to train on new technologies such as AV or Cisco

May be expected to step in for FDM on occasion and/or to project manage

Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace

Must be professional and presentable at all times

Must have full UK driving licence where required to perform the role

Respond to any requests for information from line management in a timely manner

Work a certain amount of overtime when required

Be familiar with our client's policies and processes where applicable

To be approachable and accepting of training requirements in relation to the role

To maintain the skills and knowledge required to perform the role to the required standard

Must be able to embrace new technologies and adapt to change

Company assets to be maintained in good working order and good general condition

Practice quick win processes

Skills and Experience:

Knowledge of PC, laptop, printer and associated peripherals operation

Familiarity with key client-specific procedures

Trained in desktop/laptop/printers and servers

Cisco/Sun

Excellent knowledge of common software products

AV experience

Excellent customer-facing skills

SC clearance

Technical test score of 85% or above