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Customer Operations & Planning Coordinator

£30,000–£35,000 | UK | Growing Global Pharma Business (CBD/CBPM)

We are a rapidly expanding pharmaceutical organisation with over 1,000 employees across the UK and abroad. As our CBD/CBPM division continues to grow, we are looking for a motivated Customer Operations & Planning Coordinator who wants to build their career in a dynamic and emerging area of pharma.

About the Role

This role offers the chance to support customers, streamline operations, and contribute to production and demand planning. You will play a key part in ensuring orders run smoothly, customers receive clear communication, and internal teams stay aligned.

Key Responsibilities

Customer Support & Coordination
You will support CBPM customer accounts, provide timely updates on orders, and help resolve queries professionally.

Order Processing & Internal Communication
You will ensure all orders are accurately processed and will coordinate with manufacturing, QA, and logistics to maintain on-time delivery. You will monitor progress and flag any delays.

Planning & Operational Support
You will assist with production schedules, maintain demand forecasts, and support continuous improvement projects. You will also prepare reports and dashboards when required.

What We’re Looking For

Essential:
You are ambitious, organised, proactive, and a strong communicator. You manage multiple tasks with ease and pay close attention to detail.

Desirable:
You may have experience in operations, supply chain, customer service, or administration. Knowledge of planning tools or order management processes is helpful but not essential.

Grow Your Career in a New Era of Pharma

If you want to join a global, forward-thinking pharma business and grow within the fast-developing CBD/CBPM field, we would love to hear from you