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Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

£25,000 to £27,000 + Commission

On Target Earnings: £40,000+

Working hours: Monday to Friday 8:45 – 4:45 (with an hour early finish on a Friday)

24 days annual leave + Bank Holidays

Closed between Christmas and New Year

What’s in it for you?

Competitive basic salary with uncapped commission

Realistic OTE of £40,000+

Full training and ongoing development

Join a growing, dynamic, and supportive team

Be part of a scale-up business making a real difference in the energy sector

Office-based role in a professional and approachable working environment

This role would suit someone who is:

A confident communicator with strong telephone skills

Resilient and able to remain calm under pressure

Naturally empathetic and able to adapt to different customer needs

Organised with great attention to detail

Motivated and capable of managing their own workload

A team player who can follow structured processes

Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

Experience in credit control or debt resolution

Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

Proactively contact commercial customers with outstanding balances

Negotiate payment or alternative commercial resolutions

Investigate and resolve customer account queries

Act as an intermediary between energy clients and their customers

Agree and manage payment plans through to completion

Recognise vulnerable customers and tailor your approach appropriately

Identify non-compliant customers and escalate where necessary

Taking meter reads and prompting Smart meter installations to help promote accurate billing

Maintain and manage your own portfolio of customer accounts

Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor