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Job Specification: IT Support Technician

Location: Newton Aycliffe
Department: IT Support

Purpose of the Role

To provide responsive, effective desktop and systems support across Octric Semiconductors Ltd. This includes routine IT tasks, diagnostics, hardware/software support, and resolving technical issues under the direction of senior IT staff.

Key Responsibilities

Provide end-user support for hardware, software, systems, and access issues.
Respond to technical support requests via telephone, email, and face-to-face.
Troubleshoot and resolve issues using Service Desk tools.
Install and configure hardware/software (e.g., PCs, printers, business software).
Conduct user account tasks (e.g., creation/deletion in Active Directory).
Monitor and maintain computer systems and networks.
Document all activities and participate in regular IT team meetings.Main Tasks

Log and track IT issues through the IT Helpdesk.
Liaise directly with users to determine and resolve issues or discuss solutions.
Work independently or as part of a team in a fast-paced environment.
Adapt to shifting priorities and demonstrate flexibility under pressure.Person Specification

Essential Experience

Proven experience in an IT support role.
Team-based working experience.
Excellent verbal and written communication skills.

Desirable Experience

Experience in a manufacturing environment.Technical Skills

Essential:

Microsoft Windows OS (all versions)
Office 365
Active Directory
Microsoft SCCM
TCP/IP networking

Desirable:

VMware
VEEAM
Cisco technologies
Microsoft Exchange

Personal Qualities

Flexible and proactive attitude
Strong organisational and prioritisation skills
Capable of working independently with good judgement
Demonstrated commitment to continuous improvementQualifications

Minimum 2 years' experience in a similar IT support environment

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