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Retail Manager (Food)
Grantham
C£38,000p.a.

* Do you have the passion and expertise to take a thriving farm shop to the next level?

* Are you passionate about artisan food & drink and excited to champion local producers?

* Can you combine hands-on retail leadership with the commercial drive to grow turnover and shape a flagship destination?

The Company:
ER Recruitment are working exclusively with a well-established destination in the East Midlands. The Farm Shop reflects the character of the destination itself, celebrating local heritage, produce and service at the highest standard.
They are seeking an experienced Retail Manager to maximise the sales of products through ensuring an effective, efficient and friendly service to our customers while leading, coaching and inspiring your team to provide excellent customer service.

Role & Responsibilities of the Retail Manager:

* Take full responsibility for the smooth running and performance of the Farm Shop, ensuring excellent customer service and compliance with food hygiene, health & safety, and licensing requirements.

* Manage and develop the team, including rotas, training, performance reviews, and day-to-day coaching, to ensure a motivated and high-performing workforce.

* Oversee stock control, ordering, deliveries, and supplier relationships; ensure stock systems are kept accurate, shelves are fully stocked, and margins are maintained.

* Monitor sales data and customer trends; recommend changes to the product range and implement pricing, promotions, and seasonal campaigns.

* Cash up daily, complete stock reports, and contribute to budget planning, ensuring the shop operates within agreed financial targets.

* Maintain high standards of visual merchandising, presentation, and cleanliness across all areas of the shop, including fresh counters, fridges, and displays.

* Act as first point of contact for customer queries and complaints, resolving issues professionally and ensuring staff deliver a friendly and knowledgeable service.

* Ensure all compliance records are maintained, including HACCP, COSHH, food safety, temperature checks, and health & safety processes.

* Support recruitment and onboarding of new staff, ensuring effective training and product knowledge across the team.

* Work with senior managers and the marketing/events teams to deliver campaigns, promotions, and events that drive sales and showcase local producers.

* Provide regular feedback on customer insights, competitor activity, and local food trends to shape future growth of the shop.

* Occasionally represent the business at food fairs and external events, promoting the brand and building supplier relationships.

About You as the Retail Manager:

* Background in food retail.

* Proven people management experience, with the ability to lead and motivate a team.

* Strong commercial awareness and experience managing budgets in a food retail environment.

* Hands-on retail operator with excellent customer service and communication skills.

* Knowledgeable and passionate about artisan/local food and drink.

* Organised, flexible, and confident using retail systems and Microsoft Office.

* Food Hygiene Level 3 and Personal Alcohol Licence desirable.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you