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Technical Claims Executive Location: Hybrid (office in East Anglia region)
Salary: £40,000 – £50,000
Working Hours: Full time (35 hours) or part time considered (minimum 28 hours)

The Company A respected and well-established commercial insurance specialist is looking to strengthen its Claims function with a highly capable Technical Claims Executive. Known for delivering a personalised, expert service, this organisation supports a broad portfolio of commercial clients and partners, operating with a strong reputation for professionalism, integrity and customer value.

The Role In this senior technical role, you will act as the expert within the Claims team, managing complex losses across multiple classes of insurance. Reporting into senior leadership, you will support the Claims Manager, lead client review meetings, and drive improvements to claims processes and customer outcomes.

This is a hybrid role based from an East Anglia office, with occasional travel to a second regional office as required.

Key Responsibilities
Managing claims from first notification to closure, including large and complex commercial losses

Acting as a referral point for technical claims enquiries across the business

Preparing and leading claims review meetings with clients, including relevant reporting

Supporting the Claims Manager with workload management and technical oversight

Identifying opportunities to enhance claims handling processes and customer service

Maintaining accurate electronic files and task management on Acturis

Building and managing strong relationships with clients, insurers, loss adjusters and suppliers

Keeping up to date with market developments and attending industry/networking events

Supporting wider business activity as required

Experience & Qualifications Essential:

Proven experience handling large and complex claims across all major commercial insurance classes

Strong track record of leading client claims review meetings

Ability to build and maintain relationships with internal and external stakeholders

Cert CII qualified

GCSEs including Maths & English (Grade C/4+)

Strong communication skills – verbal, written and face-to-face

Excellent organisation, prioritisation and problem-solving skills

High attention to detail and a proactive approach

Confident user of MS Office

Desirable:

Previous experience using Acturis

Dip CII or equivalent knowledge/experience

You will be collaborative, client-focused, technically strong and able to inspire confidence within the team. A natural coach and problem-solver, you demonstrate professionalism, empathy and an ongoing commitment to continuous improvement.

Remuneration & Benefits
£40,000 – £50,000 salary (FTE), depending on experience

34 days holiday (including bank holidays)

Financial support for professional qualifications

Regular wellbeing workshops

Shopping discounts platform

Online training resources

Free on-site parking

Company pension scheme

Subject to probation/eligibility:

Flexible hybrid working

Group life insurance

Private medical insurance

Enhanced sick pay

Enhanced maternity pay

Why This Role? This is an excellent opportunity for a technical claims specialist to step into a senior, influential position where your expertise will shape client outcomes, improve internal processes, and support the ongoing development of the Claims function. If you enjoy complexity, variety, and client interaction, this role offers the autonomy and recognition you’re looking for.

Job Reference 2297