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Job Title: Customer Assistant

Job Purpose:To ensure member needs are met through the delivery of high-quality service and by promoting the businesses products and services.

Job Type: 12 Month maternity cover

Hours: Monday to Friday 09:00 to 15:00 (30 hrs) or Tuesday to Saturday (27 hrs)

Salary: 12.60 per hour

Key Responsibilities:

Communicate and promote products and services in accordance with branch sales plans.

Support and participate in branch events and community activities.

Provide appropriate referrals to help members with their financial needs and uphold the Societys service standards.

Gather market feedback from members and report via correct means.

Perform all administration duties accurately and in accordance with Society procedures.

Process all transactions effectively, ensuring no errors and balancing the till at the end of each day.

Work out of any branch within the network if needed.

Act as an ambassador for the Society by supporting the branch within the local community.

Comply with statutory and non-statutory regulatory requirements.

Take responsibility for personal development and stay updated on relevant issues related to the role and the Society.

Maintain the standards of competence outlined in the Key Result Areas.

Understand the risks associated with day-to-day activities and follow procedures set out in teller and process manuals.

Understand the complaints procedure to escalate complaints appropriately and compliantly.

Understand the Societys Risk Management Framework and act openly and transparently by raising incident reports where errors occur.

Ensure processes and procedures are followed and challenge them if they are deficient.

Escalate risk incidents in line with the Societys escalation matrix.

Qualifications and Experience:

Minimum of 5 GCSEs including Maths and English at Grades A-C or equivalent

A Levels or equivalent desirable

Skills:

Interpersonal skills

Listening and understanding

Interviewing

Selling skills

Cash handling

Verbal and written communication

General administration, accuracy, and compliance

Numeric skills

IT skills (keyboard proficiency)

Team working

Problem-solving

Knowledge:

Regulatory requirements

Products and services

Competitors' products

Sales process

Society procedures and systems

Societys corporate plan and sales plans

Limits of responsibility and authority

At polkadotfrog recruitment, we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion