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Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Transport Administrator - 30 hrs per week
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, Pension, Benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
* To coordinate the delivery and collection of all orders, in line with customer request, to ensure a high level of customer required satisfaction is obtained
* To monitor the order to delivery lead time to ensure that orders meet the delivery deadlines and provide performance reports, where necessary, highlighting both positive and negative indicators in order for corrective action and procedures to be put in place thus retaining customer satisfaction.
* To update the supply chain communication system in a timely manner to ensure detailed up to date information to and from contracted suppliers / partners.
* To process and resolve all transport queries in a timely manner to ensure an efficient service is being delivered to both internal and external customers.
* To monitor and record cancelled orders to minimise the local stock value and reduce capital employed.
* To process revenue recognition from complex customer orders
We are an equal opportunities employer
You will ideally have
* Experience of end to end processes in a supply chain environment.
* Excellent Customer Service skills
* Conflict resolution skills
* Ability to make decisions independently
* Good analytical skills
* PC literate - Word, Excel and Lotus Notes
* Ability to collate data and report findings in required format
* Ability to prioritise work effectively and meet deadlines.
* Good verbal and written communication skills
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh