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Full time and Permanent

Working Hours: 37.5 hours / week

Hybrid: 2 days / week WFH

Summary:

We are delighted to working on behalf of specialist service provider who are seeking a detail-oriented and client-focused professional to coordinate and oversee the execution of client-driven outreach initiatives.

This role is essential in managing day-to-day operational tasks related to client projects, ensuring accurate implementation, smooth delivery, and consistent communication. Acting as a central liaison between internal teams and external partners, the position requires excellent organisational skills, a solutions-oriented mindset, and a passion for delivering high-quality service.

Key responsibilities:

Project Coordination & Execution

* Organise and manage client-led communication projects from planning to completion.

* Compile and distribute project documentation, such as work briefs and data specifications.

* Track project milestones, flag potential risks, and facilitate internal and external updates.

Client Partnership & Service Excellence

* Serve as the primary operational contact for allocated clients, ensuring a responsive and proactive service approach.

* Build strong working relationships through regular calls, meetings, and reports.

* Address client needs and concerns promptly to support ongoing trust and collaboration.

Resource & Logistics Oversight

* Monitor usage levels of project-related resources, including printed materials and fulfilment stock.

* Coordinate ordering and replenishment in line with project timelines and budgets.

* Ensure all logistical components, such as return handling or draw events, are properly executed and recorded.

Issue Management & Quality Assurance

* Investigate and resolve delivery or service issues using structured processes.

* Perform checks on active campaigns to maintain accuracy and quality control.

* Maintain accurate logs and documentation of all operational activities and billable items.

Team Collaboration & Process Improvement

* Work cross-functionally with project teams and account managers to ensure alignment.

* Provide strategic insights based on client behaviour to support long-term retention and growth.

* Assist with process optimisation, reporting, and occasional internal initiatives.

Ideal Candidate:

* GCSE / A-Level’s

* Experience working within a B2B customer facing role.

* Experience within the charity sector

* Experience in briefing requirements to other teams.

* Gathers and analyses information from varied sources effectively

* Influences and persuades others with confidence

* Adapts quickly to changing processes and evolving environments

* Demonstrates excellent planning and organisational skills

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency