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Junior IT Technician (Graduate / Entry-Level)

? Location: Emersons Green, Bristol (office-based)
? Hours: Full-time, 37 hours per week (Mon–Fri, early Friday finish)
? Salary: Up to £24,000 per annum (depending on experience)
? Contract: Permanent
? Experience Level: Entry-level / Graduate / Career-starter

A fast-growing UK software company is looking for a Junior IT Technician to join its internal IT team. This role is ideal for a recent graduate, college leaver, or someone at the start of their IT career who enjoys problem-solving, learning on the job, and being the go-to person when technology needs fixing.

You’ll be based in the office full-time, working closely with experienced IT colleagues who’ll help you build real-world technical skills quickly. Expect variety, responsibility, and plenty of opportunities to learn.

What You’ll Be Doing

You’ll report directly to the IT Manager and play a hands-on role supporting staff across the business.

Day to day, you’ll be:
Providing 1st line internal IT support (hardware & software)
Troubleshooting desktops, laptops, peripherals and user issues
Assisting with web application updates using FTP
Supporting and maintaining Microsoft SQL Server databases
Working with Microsoft 365 applications
Creating and maintaining clear IT documentation and guides
Getting involved in wider IT projects as your skills growThis is a role where no two days look the same - perfect if you like variety and hate being bored.

What We’re Looking For

Essential

A Level, BTEC or equivalent qualification in IT / Computing
A genuine interest in IT and technology
Awareness of Microsoft 365, Azure and Intune
Logical thinker with good problem-solving skills
Confident communicator — written and verbal
Able to work independently and as part of a team? No formal commercial experience required. If you’ve built PCs, fixed tech for friends or family, or learned through study or projects that would be great!

Desirable (Nice to Have)

Additional IT or technical qualifications
Experience building, repairing or maintaining computers
Exposure to IT support in education, placements, or personal projects
The Kind of Person Who’ll Thrive Here

Calm when things go wrong 
Takes pride in doing things properly
Willing to take ownership and follow tasks through
Curious, keen to learn and improve
Friendly, approachable and easy to work with
What’s In It for You

Annual salary review & discretionary bonus
Increasing holiday entitlement with length of service
Pension scheme
Private medical cover after probation
Life assurance (4x salary)
Income protection
Structured onboarding and regular check-ins during probation
Supportive team with real development opportunities
Important Bits

Successful applicants will complete a short online assessment before interview
This role is office-based and not remote