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We’re working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites.

The Role

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Own and resolve 3rd line BAU and P1 incidents, including on-call rota

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Act as the senior escalation point for infrastructure and network issues

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Deliver and support infrastructure, network, and security projects

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Lead root cause analysis for major incidents and service outages

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Maintain high availability across servers, networks, and core platforms

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Support monitoring, change, and out-of-hours maintenance activities

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Mentor and support junior engineers

Key Experience

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Proven 3rd line infrastructure engineering background (ideally MSP)

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Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)

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Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS

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Virtualisation & storage: VMware, SAN (FC / iSCSI)

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Backup & recovery: Veeam (including M365)

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Linux (Ubuntu) exposure and automation experience beneficial

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Strong awareness of cyber security best practices

Desirable

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Vendor certifications (Microsoft, Cisco, VMware, Juniper)

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PowerShell or scripting experience

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ITIL v4

This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development