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Key Account Manager

Portsmouth · Full‑time · Office‑based
Monday-Friday, 09:00-17:30

Salary: £28,000 - £35,000 basic, plus £5,000 OTE in year 1 and £10,000 in year 2.

Job Description

We're looking for a proactive and personable Key Account Manager to join our Account Management team. If you enjoy building strong client relationships, solving problems, and driving account growth, this role is a great match.

What you'll do

Act as the main point of contact for key and strategic clients
Build long‑term relationships through proactive communication and issue resolution
Manage client accounts to maximise satisfaction, retention and renewal rates
Identify opportunities to expand packages and increase revenue within existing accounts
Re‑introduce services to lapsed clients and win back former accounts
Handle service enquiries and complaints with creative, solution‑focused thinking
Analyse client feedback and negotiate to support retention
Maintain accurate CRM records and complete general account admin
Collaborate with internal teams to implement improvements and support onboarding for high‑value clientsWhat we're looking for

Strong relationship‑building skills, both online and in person
Confident communicator across all mediums
Proven experience negotiating and closing contracts
Strategic mindset with the ability to spot growth opportunities
Resilient, personable, and results‑driven
Comfortable working towards clear retention and renewal targetsWhat you'll get

Competitive salary
Supportive, collaborative team
Opportunities to develop within a growing organisation
Modern office environment
A role with real impact on client success and revenue growthIf you're a natural relationship‑builder who enjoys helping clients achieve long‑term success, we'd love to hear from you.

Apply today.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job