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Job Title: Transport Planner / Customer Service Coordinator

Location: Redditch

Hours: 6:00am – 3:00pm Monday to Friday

Salary: £27,000 – £30,000 per annum

HR Employment are currently recruiting for a Transport Planner/Customer Service Coordinator to join their client in Redditch, who are currently going through a period of growth.

This is a varied role combining early-morning transport planning with customer service and support throughout the day. The ideal candidate will have at least one year of transport planning experience, knowledge of pallet networks, and a proven ability to build positive relationships with drivers and customers.

Previous skills and experience needed for the role:

* Minimum 1 year of transport planning experience.

* Previous experience working within pallet networks.

* Proven ability to maintain positive relationships with drivers and customers.

* Strong IT skills (TMS, Microsoft Office, email).

* Excellent problem-solving, communication, and organisational skills.

* Ability to work under pressure in a fast-paced environment.

Main duties for the role include:

Transport Planning (6am – 10am)

* Plan and allocate approx. 100–125 pallets across 7–9 vehicles operating locally.

* Ensure efficient routing and accurate load allocation.

* Liaise with drivers to resolve delivery or collection issues.

* Maintain accurate operational records and system updates.

Customer Service (Post-lunch focus)

* Respond to customer enquiries, providing ETAs, PODs, and resolving delivery issues promptly.

* Maintain high standards of professionalism and communication with all customers.

* Complete administrative tasks associated with planning and customer support.

If you are interested in our Transport Planner/Customer Service Coordinator role, then please APPLY NOW or call (phone number removed) and ask for Ben or Sophie