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The Customer Collections Officer will manage customer accounts and ensure timely collection of payments while providing excellent customer service. This role requires attention to detail and a proactive approach to resolving account issues.

Client Details

The organisation is a small-sized entity operating within the Not For Profit sector. It focuses on providing essential services to its community and values professionalism and integrity in its operations.

Description

Manage customer accounts and ensure timely collection of payments.
Provide clear and professional communication with customers regarding their accounts.
Identify and resolve payment issues efficiently.
Maintain accurate records of customer interactions and account activities.
Collaborate with internal departments to address customer concerns.
Monitor account statuses and take appropriate actions for overdue accounts.
Ensure compliance with company policies and industry regulations.
Report on collection activities and account performance to management.Profile

A successful Customer Collections Officer should have:

Experience in customer service income collections role is essential.
Strong communication and negotiation skills.
Ability to handle sensitive information with confidentiality.
Proficiency in maintaining accurate records and using relevant software.
A proactive and solution-focused approach to problem-solving.
Knowledge of regulatory requirements related to collections and customer accounts.Job Offer

Competitive salary on offer.
Fixed-term contract with opportunities to make a meaningful impact in the Not For Profit sector.
Free on-site parking.
A supportive environment committed to professional excellence.
Opportunity to be kept on perm.This is an excellent opportunity for a Customer Collections Officer seeking to contribute to a meaningful cause. Please note we can only accept applications from candidates who are immediately available