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The Customer Service Administrator role involves providing exceptional support to clients within the industrial and manufacturing industry. Based in Falmouth, this position requires strong organisational skills and a proactive approach to resolving customer administrative queries.

Client Details

This award-winning organisation operates within the industrial and manufacturing industry, delivering specialised solutions to its clients. Known for its commitment to innovation and quality, the company offers a collaborative environment where employees can thrive.

Description

Respond to customer enquiries promptly and professionally via phone and email.
Process orders accurately using internal systems, ensuring timely delivery.
Coordinate with internal teams to address and resolve customer issues effectively.
Maintain detailed records of customer interactions and transactions.
Assist in the preparation of purchase orders, customer reports and documentation as required.
Support the development of improved customer service processes and workflows.
Ensure compliance with company policies and industry regulations.
Provide administrative support to the wider customer service team when neededProfile

A successful Customer Service Administrator should have:

Previous experience in a customer service or administrative role.
Excellent communication and interpersonal skills.
Proficiency with Microsoft Office and familiarity with order processing systems.
A detail-oriented mindset with strong organisational abilities.
A positive attitude and a commitment to providing outstanding customer service.
Problem-solving skills and the ability to work independently or as part of a teamJob Offer

Competitive salary of approximately £27,000 per annum.
Hybrid working - 2/3 days in the Falmouth office
Comprehensive benefits package, including an excellent pension scheme.
Opportunities to develop within a supportive and collaborative environment.
12-month fixed-term contract with excellent permanent and long term prospects.If you're ready to contribute to a customer-focused team within the industrial and manufacturing industry, apply now to join this exciting opportunity in Falmouth