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Customer Service Advisor

Basic Salary: £35,000 per annum

Location:  Cradley Heath

Hours: Monday - Friday

New vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.

Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.

Responsibilities of a Front of House/CSA/Customer Service Advisor:

Excellent Customer Service

Multi-tasking and prioritising tasks

Attention to detail in all administration

Scanning Documents

Booking parts

Skills and Qualifications of a Front of House/CSA/Customer Service Advisor:

Experience of working in a modern Accident Repair Centre/Bodyshop is 

desirable

for this role

Excellent customer service and organisation skills

Good IT skills

Experience of cash credit control

Excellent administrative skills

use of Autoflow or E-Max

Ability to work well under pressure and to tight deadlines

Ability to work within a team environment

This is a full-time, permanent position for a skilled and courteous Front of House/CSA to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is desired but not essential. 

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