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To be responsible for:

i) Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).

ii) Lead and initiate the Directorate’s service improvement work and identifying improvements in service. iii)

Run or support the Housing and Safer Communities Directorate with project work and administrative tasks. Jointly manages the Service Improvement Assistant.

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