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I.T & Application Support Engineer

East Belfast
£28,000 – £32,000 (DOE)
Monday – Friday | 9.00am – 5.30pm – Office Based
Office Based

We are recruiting for an I.T & Application Support Engineer to join a growing Consultancy based in East Belfast. This is a hands-on role suited to someone who enjoys problem-solving, learning systems in depth, and helping colleagues work efficiently without disruption.

The Role

You will provide day-to-day IT support across the business, supporting both general IT systems and core insurance applications including MPACS, MPORT and Smart Surv.

Key Responsibilities:

* Providing day-to-day IT support via tickets, email and phone

* Troubleshooting hardware, software and connectivity issues

* Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive)

* Managing user accounts, access, licences, password resets and MFA

* Setting up laptops and equipment for new starters and role changes

* Supporting and troubleshooting MPACS, MPORT and Smart Surv applications

The Person

* Minimum 2 years’ experience in a 1st Line IT or Application Support role

* Comfortable supporting Microsoft 365 in a business environment

* Logical and methodical approach to troubleshooting

* Strong communication skills with the ability to explain technical issues clearly

What’s on Offer

* Salary £28,000 – £32,000 depending on experience

* 34 days annual leave (including statutory days)

* Private healthcare

* Pension – 5% employee contribution / 3% employer contribution

* Stable, supportive working environment