Login to Apply

Complaint Resolution Officer

Up to £32,467.16 per annum

Hybrid, with a weekly presence in our Rushden office

Temporary, Full Time

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our Complaint Resolution Officer role, you’ll be working closely with colleagues, contractors and customers to deliver a high-quality complaint service with a strong focus on quality, early resolution, and effective communication.

*

Location: Hybrid, with a weekly presence in our Rushden office

*

Salary: Up to £32,467.16 per year

*

Contract: 4-month fixed-term contract

*

Your week: 36.25 hours p/week (9am – 5pm Monday to Friday, with a 45-minute lunch)

Snapshot of your role

This is what your day will look like as our Complaint Resolution Officer:

*

Ensure all formal complaint cases are responded to within the agreed timescale and service standards.

*

Communicate with customers throughout the complaint case so a strong rapport is gained, and individual circumstances are considered. This may include contacting customers at a convenient time to them (outside normal working hours).

*

Ensure all actions agreed as part of the complaint resolution are monitored and completed within the agreed timescales. This includes follow up communication to customers, our partner contractors and colleagues where required.

Your toolkit for success

To thrive in our Complaint Resolution Officer role, you’ll need:

*

Strong experience in a complaints-based role, and successfully resolving complaints.

*

Experience of working to KPI’s / targets.

*

Excellent communication skills with both internal and external stakeholders (both written & verbal).

*

To be able to manage your own workload.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

As we navigate this transitional period and work towards developing the colleague benefits we will offer as Amplius, we want to reassure colleagues applying for internal vacancies that there will be no changes to their current benefits if they are successful in securing a new role.

Successful colleagues will receive the salary associated with their new role, but all other legacy terms and benefits will remain unchanged (including holiday, pension and car allowance provision, for example, which will remain consistent with your legacy benefit entitlement).

We hope this provides clarity and confidence for anyone considering a new opportunity within the organisation during this time of change. If you have any questions, please don’t hesitate to reach out to People Services.

The important stuff

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference