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Job Summary

We are seeking an experienced IT Engineer for our client which is a global technology company. You will ensure seamless office IT operations, provide end-user support, and maintain critical infrastructure including networks, servers, and security systems. This role requires deep technical expertise, a customer-centric approach, and collaboration with global IT teams to meet company security and business requirements.

Key Responsibilities:

* Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing:

* Provide support for cloud and local server based business critical systems and software including MES and security systems

* Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments

* Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments

* Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management

* Troubleshoot advanced network issues (routing, switching, VoIP)

* Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems.

* Implement and manage: Endpoint protection solutions (antivirus/encryption), Patch management systems, Two-factor authentication infrastructure.

* Ensure compliance with enterprise security policies

* Provide desktop support (in-person/remote) for employees, including VIPs.

* Support onboarding/offboarding (system deployment, IT inductions).

* Conduct IT training and maintain support documentation.

* Perform O&M for industrial PCs (production line support, backups, fault resolution).

* Maintain door access/CCTV systems and video conferencing equipment.

* Participate in after-hours/Weekend support (remote or onsite).

* Ensure IT environments comply with company global security policies.

* Work with global IT teams to innovate solutions aligned with business needs.

* Manage asset lifecycle (inventory, audits, decommissioning).

Person Specification:

Required:

* 3+ years in enterprise IT infrastructure (Wintel/Networking).

* Advanced networking knowledge: Routing/switching (CCNA or equivalent).

* Microsoft certifications preferred (Windows Server 2012R2/2016/2019).

* Virtualization (VMware/Hyper-V), VoIP, video conferencing.

* Endpoint security (encryption/patching/2FA).

* Strong problem-solving, teamwork, and communication skills.

* Ability to work after-hours/weekends.

Desired:

* CCNP, MCSE, or other relevant certifications.

* Experience with AxiomV door control systems.

* MES software experience