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Job title: Customer Service and Sales Administrator

Location: Halifax

Shift: Mon-Fri, 8am-4pm

Pay: £12.21 p/h

About the role

To provide first-class administrative and customer support for domestic and international sales operations. This role supports the Sales Team, manages customer accounts, processes orders, and oversees the export documentation and logistics, ensuring a smooth customer experience from order to delivery.

Key responsibilities:

* Act as the first point of contact for customer enquiries via phone and email

* Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals)

* Maintain customer records, pricing, and product information

* Support the Sales Team with quotations, sales reports, and account management

* Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders

* Handle customer complaints and returns in a professional and timely manner

* Monitor and follow up on backorders or delays, providing proactive communication to customers

Export Administration:

* Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE

* Create EMCS documents within the HMRC portal

* Liaise with freight forwarders, couriers, and customs agents to organise shipments

* Track international shipments and resolve any delays or customs issues

* Maintain accurate records of export activities for audit and compliance purposes

General Duties

* Contribute to process improvements and efficiencies within the sales and export function

* Maintain a high level of product and systems knowledge

* Assist with ad hoc administrative tasks and support wider team projects as required

Key Skills and Experience:

* Previous experience in sales administration, customer service, or export role

* Knowledge of export documentation and international shipping procedures

* Strong communication skills – both written and verbal

* Excellent attention to detail and excellent organisational skills

* Proficient in Microsoft Office and preferably SAGE

* Ability to multitask, prioritise and work under pressure

Desirable:

* Experience with customs systems or HMRC portal.

* Experience using SAGE 200

* Experience in manufacturing, FMCG, or distribution environments