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Customer Service Executive - £25K Basic

Role Overview

Every Customer Service Executive is an integral part of the Companies home department business ensuring efficient customer service and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our field teams and Directors as a key part of the team.

Key Duties

* Ambassador for the brand

* Dealing with telephone queries and responding to online email queries within agreed SLA's

* Handling of large volumes of inbound and outbound calls

* Create and maintain detailed customer records

* Resolving complaints

* Understanding Company Products and services

* Meet or exceed Key Performance Indicators

* Working within a team to complete goals and objectives

* Mange the eGOS notification process

About you

Essential skills and experience

* Excellent customer service and organisational skills

* Systems literate, able to use different IT systems effectively including Office 365

* Having an excellent customer service executive approach, able to provide support and reassurance to customers and their families/carers

* You must have your own car with a full drivers licence

Desirable skills and experience

* Previous experience of working as a customer service executive

* Previous use of customer service/call centre CRM

* Local marketing and/or social media experience

About The Company

The Company aims to deliver outstanding customer service, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, they aim to provide both their store staff and our customers with an excellent overall environment that treat people as we would wish to be treated. Their expectation is that you will share their vision to provide their patients with the very best professional service as well as having exceptional customer service executive approach