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Job Summary
The current operational environment for the Counter Terrorism Policing Headquarters (CTPHQ) is dynamic, and CT Policing must continually respond to the threat faced, therefore change is at the heart of CT. Working within CTPHQ, the Business Change Manager (BCM) is part of the Change Pillar. The Change Pillar within CTPHQ is responsible for overseeing change activity across the CT Network
The BCM role supports the delivery of change in the CTP Network by applying the Business Change framework, tools and methodology to help the business to understand, prepare, adopt and embed change. By strategically engaging with our people and taking them on the transformational journey with us, we ensure that any disruption is minimised and the benefits are maximised.
Role Position within CTPHQ Change Pillar
The Change Pillar manages the delivery of the Counter Terrorism (CT) Policing Change Portfolio to meet our strategic objectives. It is split into 4 teams; Portfolio Office (PfMO), Change Assurance and Standards, Business Change, Project and Programme Management (PPM) and Business Design. The BCM works within the Business Change Team which provides change management support to the programmes and projects in the CTP Change Portfolio, and also to complex projects within the Technology Portfolio.
There are a number of permanent Business Change Manager (BCM) roles, supplemented by a number of temporary contract resources- these BCMs will be line managed by the Business Change Leads, who will also be responsible for supporting personal development of permanent staff. The BCMs will be expected to work at both programme and project level, and will support and guide Regional Change Managers (RCMs) working in operational CT commands in the application of business change to projects that they are managing within their regions.

Job Purpose 
The purpose of this role is to provide change management support, training, guidance and assurance to deliver change in a way that minimises disruption to operational delivery, build capabilities and realise benefits.
Key Responsibilities
The role will involve full/part-time deployment to manage business change on specific programmes/projects, which may come with a requirement to travel to regional CT(I)Us across England and Wales to engage with and support the Regional Change Teams. The role will also be expected to contribute to development and maintenance of the Business Change ‘Centre of Excellence’ i.e. continuous improvement of framework, methodology, tools and templates, taking into account lessons learned from using these, plus advice and guidance to others.
The key responsibilities of the BCM are to support the Business Change Leads and/or Project/Programme Managers in delivering effective business change interventions to realise benefits across the national CT Network, by:

Utilising the business change framework, toolkit, templates and approaches, and contributing to continuous improvement of these.
Ensuring rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are created and updated, recommending and delivering interventions to mitigate any negative implications and ensuring all benefits are identified and realised.
Developing business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives.
Effectively capturing and sharing insight and views from a diverse range of change stakeholders to ensure understanding of any barriers to new ways of working and thus better embedding of changes.
Support the Business Change Leads to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members who are ‘business change owners’) across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively.
Considering and mitigating for the cumulative impact on business areas implementing the change (culture, structure, services and morale), and escalate these trends / issues to the Business Change Lead.
Working with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level.
Working with HR and Communications colleagues to ensure that the ‘people impacts’ of change are understood and that change messaging is aligned across the Portfolio and the network.
Working with the Benefits Manager to ensure business change interventions are identified and addressed to help realise benefits across the national CT Portfolio. 
Working with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate.
Actively engaging and coaching those responsible for delivery of programmes and projects in the application of good change management and encouraging an inclusive working culture.
Providing business change input into all governance documents including business cases, CCRs, status reports etc to ensure successful and timely programme/project delivery. The Business Change Managers will need to work as part of one or more programme/project teams to understand the impacts of change on the business, assessing feasibility of different solutions, and that business change activities are fully understood and incorporated into the implementation plan. They will also need to work closely with:

Other members of staff within Portfolio and Change Management, especially the Benefits Team, and with relevant staff working on Benefits Management within programme/project teams, to create and implement benefits realisation plans.
The CT Change Network, i.e. Regional Change Teams, to ensure that they have the required project information, skills and capability to manage change within their regions, and that the cumulative impact of change at regional level is understood and managed.
Supplier Business Change resources working within programme/project teams, to ensure that the business change approach aligns to the Portfolio methodology and that they are engaging appropriately with the CT Change Network.
HR and Communications colleagues within CTPHQ to collectively manage the ‘people impacts’ of business change across the CT Network.
Business Design, to ensure that any designs are realistically deliverable from a business perspective and that the CT Change Network is engaged in the business assurance of design where appropriate.   
  
Skills

Use information to judge business change to support effective decision-making.
Ability to provide effective challenge to support delivery of business change management.
Ability to support people with limited knowledge of effective business change management.
Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
Good interpersonal skills with the ability to work effectively and tactfully with people at all levels.
Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds.
Good communication skills, both verbal and written, across all levels including stakeholder engagement skills.
Ability to work unsupervised and as part of a team.
Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative.
Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint.   
Essential Experience

Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary.
Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios.
Experience at supporting the management of organisational change blockers and issues to resolution.   
Desirable Experience

Knowledge of CT Policing including London (MPS), National (UK Force wide) and international responsibilities.
Previous experience of working in (local) government, a security agency or policing is desirable.   
Qualifications

Essential:
Prosci Practitioner (to be completed within first 6 months, if not already held)
APMG Change Management: Practitioner (to be completed after 12-18 months, if not already held)
Desirable:
Managing Successful Programmes: Foundation
APMG Agile Change Agent
APMG Managing Benefits: Foundation   
Vetting

Minimum SC Clearance. Candidates must hold or be prepared to undergo National Security Vetting  Security Check (enhanced) SCe level, with a willingness  to undergo Developed Vetting (DV) once in post, if required