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Service Desk Analyst x2 – Exciting Growth, Real Progression
Location: Cheadle, SK8 1AA
Salary: £28,000 – £32,000
Benefits: 5% annual bonus, salary reviews, on-call bonus, 1 day a week remote
Please note: Visa sponsorship is not available
 
Are you ready to join a business where your development truly matters? Our client, an ambitious and rapidly expanding IT Services provider, is growing across every department — and they want passionate Service Desk Analysts to grow with them.
 
This is a company where career progression isn’t a buzzword; it’s a promise. From industry certifications to structured development plans, they invest heavily in helping their people become the best in class. If you’re looking for a role where you’ll be supported, challenged, and rewarded, this is the place.
 
The Role
You’ll join a collaborative team of 10 Service Desk professionals delivering high-quality support across approximately 350–400 tickets per week. No two days are the same, and your contribution will have a real impact.
 
What You’ll Be Doing

Providing high-quality support across a diverse customer base
Troubleshooting and resolving issues within Office 365 (Email, OneDrive, SharePoint)
Managing user accounts and access via Active Directory
Supporting Microsoft Office applications
Assisting with file server management
Ensuring outstanding customer service with every interaction 
What We’re Looking For

Minimum 18 months’ experience in a Service Desk or 1st Line Support role
Strong communication and customer-facing skills
Solid knowledge of Office 365 and Active Directory
Experience supporting MS Office apps and managing file servers
A proactive mindset and a genuine interest in developing your technical career
Certifications and additional experience will support a higher-end salary offer 
Why Apply?

Real career advancement in a high-growth environment
Ongoing certifications and professional development
Supportive team culture
Competitive salary + bonuses
Hybrid working (1 day per week remote after probation) 
If you’re ambitious, eager to learn, and want to be part of a forward-thinking IT function, we’d love to hear from you.

Apply now and take the next step in your IT support career